Customer Service Terms

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At Pure Care Traders Limited, we are committed to providing excellent customer service to our customers. Please read these Customer Service Terms carefully before using our website that sells medical items in the UK.

Orders and Payment

1.1 Placing Orders
You may place orders on our website by following the instructions provided. By placing an order, you agree to pay for the products you have ordered, as well as any applicable taxes and shipping fees.

1.2 Payment Methods
We accept payment by credit card, debit card, and other payment methods offered on our website. All payments are processed securely through our payment service providers.

1.3 Order Cancellation
You may cancel your order at any time before it has been shipped. To cancel your order, please contact our customer service team using the contact information provided on our website.

Shipping and Delivery

2.1 Shipping Methods
We offer shipping methods as described on our website. We will make our best efforts to ship your order within the timeframe specified on our website, but we cannot guarantee delivery dates or times.

2.2 Shipping Restrictions
We may not be able to ship certain products to certain locations due to legal or regulatory restrictions. We reserve the right to cancel orders that cannot be shipped to the intended destination.

2.3 Delivery Issues
If there is a delivery issue with your order, please contact our customer service team as soon as possible. We will work with you to resolve the issue in a timely manner.